Thank you for shopping with Twinfish. We aim to deliver your order in the fastest and safest way possible. Please read our shipping policy below for more details.
1. Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. Your order will be delivered within 4-7 Days.
You will receive another notification when your order has shipped.
2. Shipping Rates and Delivery Estimates
We offer standard and express shipping across India. Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Shipping Fee |
|---|---|---|
| Standard Shipping | 4–7 business days | Free ( In Mumbai ) ; ₹100 |
| Express Shipping | 1–3 business days | ₹150 |
3. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your shipment using the tracking link provided in the email.
4. Delays or Issues
If there is a significant delay in your shipment, we will contact you via email or phone. We are not responsible for delays caused by courier services, incorrect addresses, or customs procedures (for international orders, if applicable).
5. Shipping Locations
We currently ship across India. For international orders, please contact us directly before placing your order at thetwinfish.official@gmail.com.
6. Incorrect Address
Please ensure your shipping address is correct before confirming your order. We are not responsible for orders shipped to an incorrect address provided by the customer.
7. Missing or Lost Packages
If your package is marked as delivered but you haven’t received it:
Check with neighbors or your building’s security.
Wait 1–2 business days for any late deliveries.
Contact our support at thetwinfish.official@gmail.com if it still hasn’t arrived.
8. Contact Us
If you have any questions about shipping, feel free to reach out:
📧 thetwinfish.official@gmail.com
📞 +91-9768602149