Welcome to Twinfish! By accessing our website and purchasing from us, you agree to the following terms and conditions. Please read them carefully before using our services.
1. General
This website is operated by Twinfish. Throughout the site, the terms “we”, “us” and “our” refer to Twinfish. By using our website or purchasing something from us, you agree to be bound by the following terms and conditions.
2. Products
All our products are made with care and quality checked before shipping.
Slight variations in color, print placement, or fit may occur due to lighting and fabric.
Sizing is mentioned clearly on every product page. Please refer to it before placing your order.
3. Orders
Orders once placed cannot be cancelled or modified.
Ensure your address and contact details are correct at the time of checkout.
Twinfish holds the right to cancel any order in case of suspicious or fraudulent activity.
4. Shipping
Orders are processed within 1-3 business days.
Once shipped, you will receive a tracking link via email or SMS.
Shipping timelines may vary based on your location, but generally take 4–7 business days.
We are not responsible for delays caused by courier services or unforeseen circumstances.
5. Return & Exchange Policy
We offer exchange only, not refunds.
You can request an exchange within 3 days of delivery in case of size issues or defective products.
The product must be unused, unworn, and in its original packaging with tags.
We do not accept returns for color differences, minor print shifts, or slight fitting issues.
Reverse pickup availability depends on your pin code. If unavailable, the customer must ship the product back.
6. Payments
We accept secure online payments via Razorpay, UPI, Cards, and Netbanking.
Cash on Delivery (COD) may be available on select orders with an additional fee.
Twinfish is not responsible for failed or pending payments. Please contact your bank or payment provider for such issues.
7. Intellectual Property
All content, designs, graphics, and logos on Twinfish are our intellectual property. Any reproduction, copying, or misuse is strictly prohibited.
8. Privacy Policy
We value your privacy. All your personal information is secure and used only to process and deliver your orders.
For more info, please refer to our Privacy Policy.
9. Contact Us
For any queries, reach out to us:
📧 thetwinfish.official@gmail.com
📸 Instagram: @twinfish.official